Terms and conditions

The following terminology applies to these Terms and Conditions:

• Customer, You, Your means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• Company (referred to as “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Lura, lura-shop.online.
• Party, Parties or Us refers to both the Customer and ourselves.
• Service refers to the website.
• Website refers to Lura, accessible from lura-shop.online.
• Goods refers to the items offered for sale on the Service.
• Orders means a request by you to purchase Goods from us.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, for the express purpose of meeting the Customer's needs in respect of the provision of the Company's stated services, in accordance with and subject to the prevailing law of Puerto Rico. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Lura (“we” and “us”) is the operator of https://lura-shop.online (“Website”). By placing an order through this website you are agreeing to the terms below. These are provided to ensure both parties are aware of and agree to this arrangement, to mutually protect one another and set expectations about our service.

Handmade products are subject to minor defects. Subject to stock availability. We try to maintain accurate stock counts on our website, but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at the time of purchase. In this instance, we will fulfil the available products to you and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping is free on orders of $100 or more. On all other orders, the shipping cost is calculated based on the weight of the package.

Transit time: generally, shipments are in transit for 2 to 7 days. We ship to Puerto Rico and the United States only.

Dispatch time: orders are usually dispatched within 3 business days of payment of the order, unless stated otherwise on the website. Our warehouse operates Monday to Friday during standard business hours, except on national holidays, when the warehouse is closed. In these cases, we take steps to ensure shipping delays are kept to a minimum.

Change of delivery address: for change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

P.O. Box shipping: Lura will ship to P.O. Box addresses using postal services only. We are unable to offer courier services to these locations.

Military address shipping: we are able to ship to military addresses via USPS. We are unable to offer this service via courier.

Items out of stock: if an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery time exceeded: if the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

If you find a parcel is damaged in transit, please contact our customer service team for the next steps.

Sales tax has already been applied to the price of the goods as shown on the website.

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched, subject to a cancellation fee of 5% of the order total. If an order has already been dispatched, please refer to our refund and returns policy.

Parcels are insured for loss and damage up to the value stated by the courier.

Process for parcels damaged in transit: we will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcels lost in transit: we will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

For all customer service enquiries, please email us at: info@lura-shop.online

If for any reason you are not completely satisfied with your purchase, we invite you to review our refund and returns policy.

The following terms apply to any product you have purchased from us.

You have the right to cancel your order at any time before it has shipped, without giving any reason for doing so.

To exercise your right of cancellation, you must inform us of your decision with a clear statement. You can let us know of your decision by:

• Email: info@lura-shop.online

We will issue your refund as store credit no later than 7 days from the day we accept the cancellation or receive the returned Goods, less a cancellation fee of 5% of the order total.

In order for the Goods to be eligible for a return, please make sure that:

• The return was requested within 7 days of you receiving the Goods, or within 14 days for a warranty claim.
• The Goods are in the original packaging.
• The Goods were not used.
• The Goods are in resaleable condition, with tags, unused, unwashed, unaltered and undamaged.

The following Goods cannot be returned:

• The supply of Goods made to your specifications or clearly personalised.
• The supply of Goods which by their nature are not suitable to be returned, deteriorate rapidly or where the expiry date has passed.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions, at our sole discretion.

You are responsible for the cost and risk of returning the Goods to us. You must send the Goods to the following address:

We are not responsible for Goods damaged or lost during the return shipment. We therefore recommend an insured and trackable mail service. We cannot issue a refund without actually receiving the Goods or proof that the return was received.

If you have any questions about our refund and returns policy, please get in touch:

• Email: info@lura-shop.online

We employ the use of cookies. By accessing Lura, you agreed to use cookies in agreement with Lura's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user's details for each visit. Our website uses cookies to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate and advertising partners may also use cookies.

Unless otherwise stated, Lura and/or its licensors own the intellectual property rights for all material on Lura. All intellectual property rights are reserved. You may access this from Lura for your own personal use, subject to the restrictions set in these terms and conditions.

You must not:

• Republish material from Lura.
• Sell, rent or sub-licence material from Lura.
• Reproduce, duplicate or copy material from Lura.
• Redistribute content from Lura.

This Agreement shall begin on the present date.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Lura does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Lura, its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Lura shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of, posting of and/or appearance of the Comments on this website.

Lura reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or which causes a breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post Comments on our website and have all necessary licences and consents to do so.
• The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party.
• The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy.
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Lura a non-exclusive licence to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

The following organisations may link to our website without prior written approval:

• Government agencies.
• Search engines.
• News organisations.
• Online directory distributors may link to our website in the same manner as they hyperlink to the websites of other listed businesses.
• System-wide accredited businesses, except soliciting non-profit organisations, charity shopping malls and charity fundraising groups, which may not hyperlink to our website.

These organisations may link to our home page, to publications or to other website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

• Commonly known consumer and/or business information sources.
• Dot.com community sites.
• Associations or other groups representing charities.
• Online directory distributors.
• Internet portals.
• Accounting, law and consulting firms.
• Educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Lura; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed above and are interested in linking to our website, you must inform us by sending an email to Lura. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URLs on our site to which you would like to link. Please allow 2 to 3 weeks for a response.

Approved organisations may hyperlink to our website as follows:

• By use of our corporate name.
• By use of the uniform resource locator being linked to.
• By use of any other description of our website being linked to that makes sense within the context and format of content on the linking party's site.

No use of Lura's logo or other artwork will be allowed for linking absent a trademark licence agreement.

Without prior approval and written permission, you may not create frames around our web pages that alter in any way the visual presentation or appearance of our website.

We shall not be held responsible for any content that appears on your website. You agree to protect and defend us against all claims that arise on your website. No links should appear on any website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Please read our Privacy Policy.

We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our website, you agree to be bound to and follow these linking terms and conditions.

If you find any link on our website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to do so or to respond to you directly.

We do not ensure that the information on this website is correct; we do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury.
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• Limit any of our or your liabilities in any way that is not permitted under applicable law.
• Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

All of our items are handmade, which gives them a unique, artisanal character. Because of this manufacturing process, there may be slight variations in the shape, colour, size and texture of each piece compared to the images shown on our website.

We strive to take high-quality photographs that faithfully represent our products. However, factors such as lighting, the user's screen settings and the handmade nature of each piece may produce subtle differences in how the product is perceived.

By making a purchase, the customer accepts these possible variations as part of the exclusivity and authenticity of our handmade items.