Frequently asked questions

Orders are shipped with USPS.

At the moment we only ship to Puerto Rico and the United States.

It depends on your location, but it usually arrives within 7 to 14 business days.

At checkout we accept the methods Shopify processes: Visa, Mastercard, American Express and Discover credit and debit cards, along with Shop Pay, Apple Pay, Google Pay and PayPal. You can also pay with ATH Móvil.

To make your payment:

1. Open the ATH Móvil app on your phone.
2. Select “Pagar a un Negocio” (Pay a Business).
3. Search for our business using the following path: /lurashop.
4. Send the full total of your order.
5. In the message field, include your order number so we can identify your payment.
6. Check carefully before you pay: make sure the amount you are sending is exactly the same as your order total, and confirm that the business name shown in ATH Móvil is the right one.
7. Press “Pagar Ahora” (Pay Now).

Important: your order stays pending until we confirm that we have received your payment.

Once the payment is received and verified, we'll update your order status and start processing it.

Yes. We use an SSL certificate to protect every online transaction.

Ordering from the shop takes just a few steps:

1. Go to our shop page.
2. Click on the items you're interested in.
3. Add them to your cart with the “Add to cart” button.
4. Open the cart icon in the top right corner.
5. Press “Checkout” and complete the process: shipping, billing and payment details.

No, you can buy without an account. Creating one lets you track past orders and reuse your details on new purchases, among other things.

Please see our returns policy.

You'll need your order ID and the email address you used when ordering. Write to us with those details and we'll tell you where your shipment is.

Please see our returns policy.