Privacy policy

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The personal information you are asked to provide, and the reasons you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you choose to provide.

When you register for an account, we may ask for your contact information, including items such as name, company name, address, email address and telephone number.

We use the information we collect in various ways, including to:

• Provide, operate and maintain our website.
• Improve, personalise and expand our website.
• Understand and analyse how you use our website.
• Develop new products, services, features and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
• Send you emails.
• Find and prevent fraud.

Lura follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and it is part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is to analyse trends, administer the site, track users' movement on the website and gather demographic information.

Like any other website, Lura uses cookies. These cookies are used to store information, including visitors' preferences and the pages on the website that the visitor accessed or visited. The information is used to optimise the users' experience by customising our web page content based on visitors' browser type and/or other information.

Third-party ad servers or ad networks use technologies such as cookies, JavaScript or Web Beacons in their respective advertisements and links that appear on Lura, which are sent directly to users' browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalise the advertising content that you see on the websites you visit.

Note that Lura has no access to or control over these cookies that are used by third-party advertisers.

Lura's Privacy Policy does not apply to other advertisers or websites. We therefore advise you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Under the CCPA, among other rights, California consumers have the right to:

• Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that it has collected about consumers.
• Request that a business delete any personal data about the consumer that it has collected.
• Request that a business that sells a consumer's personal data not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: you have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification: you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.
• The right to erasure: you have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: you have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: you have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in and/or monitor and guide their online activity.

Lura does not knowingly collect any personally identifiable information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best to promptly remove such information from our records.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Visitor comments may be checked through an automated spam detection service.

This site is protected against DDoS attacks (UDP flood).

We have an extensive custom firewall rule and large mod security rule sets that protect our servers from a variety of attack forms. If we experience severe flooding, our data centre enables network-level flood protection. All of our data centres are highly secure facilities with restricted access.

We also employ additional server security methods and precautions that are confidential.

Our registration and account creation is for order management purposes. We give every customer the opportunity to create an account at checkout. This way our customers can keep track of their orders.